Manage Payment Methods

This guide covers day-to-day usage of payment cards in the Zeeve Platform:

• Open Payment Methods

• Review saved cards

• Add a new card

• Set a default card

• Delete a saved card

• Understand common errors and card states

Open Payment Methods

1. Log in to Zeeve Platform.

2. Click on your profile icon.

3. Select My Account from the dropdown.

4. Open the Payment Methods tab.

5. Review saved cards, the default-card indicator, and the card action menu.

Profile Icon

My Account menu item

What Data Is Shown

• Card brand: card network, such as Visa or Mastercard.

• Masked card number: only the last 4 digits are visible.

• Card holder name: billing name saved with the card.

• Expiry Date: saved card expiry in MM/YY format.

• Default indicator: check icon shown on the default payment card.

• Settings menu: card-level actions for setting the default or deleting a card.

Payment method changes may take a few minutes to appear on active subscriptions.

Payment Methods tab with saved cards

Empty Cards State

If no saved cards are available, the section shows No cards found. The next section shows how to add a card.

Empty Payment Methods state

Add a New Card

1. Click Add Card.

2. Wait for the secure Stripe payment form to load.

3. Enter the card number.

4. Enter expiry and CVC.

5. Fill the billing details form.

6. Make this the default card for future subscription payments.

7. Click Save Card.

8. Verify the success message and confirm the new card appears in the list.

The card number, expiry, and CVC fields are Stripe-hosted secure fields. Raw card details are never sent directly to Zeeve servers.

Add card Stripe form

Billing Details

The billing details section is provided by Stripe and includes country-aware address fields.

• Name: card holder or billing contact name.

• Country: billing country list provided by Stripe.

• Address fields: fields may vary based on the selected country.

• Postal code / ZIP: required for many countries and card checks.

If Stripe marks the billing details incomplete, finish the highlighted fields before saving.

Set Default Card

The default card is used for future subscription renewals and payment attempts.

1. Locate a non-default saved card.

2. Click the settings icon on the top-right of the card.

3. Click Set Default.

4. Verify that the check icon moves to the selected card.

Default Card Notes

• Only non-default cards show Set Default in the settings menu.

• The current default card shows a check icon with a Default tooltip.

• Setting a default card does not delete or modify other saved cards.

Delete a Saved Card

1. Locate the card you want to remove.

2. Click the settings icon on the top-right of the card.

3. Click Delete.

4. Review the confirmation modal.

5. Click Remove Card to confirm.

6. Verify the card is removed from the list.

Remove card confirmation

Action Availability

• Default card

  • Shows the default check icon.

  • The Settings menu includes Delete.

• Non-default card

  • The Settings menu includes Set Default and Delete.

• While an action is running

  • Card action buttons may be temporarily disabled.

  • Wait for the success or error message before trying again.

Common Errors

Card Setup Session Is Unavailable

This can happen if the add-card setup request fails or the session expires.

Recommended action:

1. Close the add-card form.

2. Click Add Card again.

3. Retry after the form reloads.

Payment Form Is Still Loading

Stripe fields can take a moment to initialize.

Recommended action: wait briefly, then click Save Card again.

Billing Details Are Incomplete

Stripe requires complete billing information before confirming the saved card.

Recommended action: complete all visible billing fields, especially country and postal code.

Unable to Load Saved Cards

The card list can fail to load if the session has expired, permissions have changed, or the payment provider is temporarily unavailable.

Recommended action:

1. Click Retry if shown.

2. Refresh the page if the error persists.

3. Sign in again if the session has expired.

Security Notes

• Card number, expiry, and CVC are entered through Stripe Elements.

• Zeeve stores and displays only safe card metadata, such as brand, expiry, and last 4 digits.

• Never share full card details in support tickets or screenshots.

• Use the delete action to remove cards that should no longer be used for billing.